Returns Refund Policy

Returns & Exchanges Policy

At Bhagwati Handlooms, our aim is to ensure your satisfaction with every purchase. If you’re not completely happy with your order, here’s our policy for returns and exchanges:

1. Eligibility & Time Frame

• You may request a return or exchange within 7 days from the date of delivery.

• Please contact us within 48 hours of receiving your order to initiate the process.

• Returns or exchanges requested after 7 days will generally not be accepted (unless there is a manufacturing defect or other exceptional case).

2. Condition of Items

To be eligible for a return or exchange, items must:

• Be unused, unworn, unwashed

• Retain all original tags, labels, and packaging

• Be in the same condition you received them

• Include proof of purchase (invoice or order number)

If an item is damaged, stained, or shows signs of wear, we may refuse the return.

3. Non-Returnable / Non-Exchangeable Items

The following are not eligible for return or exchange:

• Items marked “Final Sale” or “Clearance”

• Custom or personalized items

• Fabric sold by the meter (cut lengths)

• Items without original packaging or tags

4. Exchanges

• Exchanges are subject to availability of the new product.

• If the desired replacement is of lesser value, we’ll issue store credit for the difference.

• If it’s of higher value, you’ll need to pay the price difference.

• Exchanges are allowed once per order (i.e., an exchanged product cannot be exchanged again).

5. Return & Refund Process

• Once you contact us and we approve the return, you’ll get instructions (and a return shipping address).

• You are responsible for the cost of return shipping, unless the return is due to a defect or our error.

• After we receive the returned item and inspect it, we will process your refund (or exchange) within 5–10 business days.

• Refunds will be made to the original payment method (or in rare cases, store credit)

• Shipping / delivery charges are non-refundable, except when the return is due to our mistake.

6. Defective or Wrong Items

• If you receive a defective, damaged, or incorrect item, contact us immediately (within 48 hours of delivery).

• Please include photos/videos clearly showing the defect or error.

• We will cover return shipping in such cases and offer either a replacement or full refund.

7. Order Cancelation

• You may cancel your order only before it’s shipped.

• Once the order is dispatched, cancellation is no longer possible.

• If an item is out of stock after placing the order, we will notify you and offer a replacement or full refund.

8. How to Initiate a Return / Exchange

1. Contact us via email: [your support email]

2. Provide: order number, product name, reason for return or exchange, and 2–3 photos (if relevant)

3. Wait for our approval and return instructions

4. Ship the item (with proof of shipping/tracking)

5. On inspection and approval, we’ll process the refund / send the exchanged item

9. Disclaimers & Notes

• Minor variations in color, weave, or pattern are natural in handloom products and are not defects.

• Please double-check size and specifications before placing your order.

• Return or exchange policies may vary during special sales or festival campaigns — such terms will be clearly stated.

• We reserve the right to refuse returns that do not comply with our policy.